Website Privacy & Cookies
Our privacy policy is governed by the principle of only collecting and using personal details when they help us provide a better service or an improved experience of our website.
Our privacy policy
This privacy policy explains what information we collect from people who use our website, how we track our visitors and what we do with the details you provide. The information we collect via the website may include:
- Any personal details you knowingly provide us with through forms or email, such as your name, address or telephone number.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates)
- Your IP Address: this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to measure your usage of the website. We cannot read, see or use your IP address.
Cookies
When you visit a website, it will send small files to your computer called ‘cookies’. These cannot be used to identify you personally, but can make the website work more efficiently for you by improving the time required to access pages and reducing the number of times you need to enter information. Cookies also enable us to understand how people are using the website, like how long they stayed on a page, which articles they read or if information could be found, so that we can improve the online experience we provide. Most browsers can be programmed to reject cookies, or to warn you before you download them, however this may hamper your experience of the websites you visit. There are essential cookies used on this site. Information on how to manage cookies may be found in your browser’s help button, or in more detail on websites like About Cookies.
How we use cookies
We use Google Analytics to collect data and measure traffic to our site. This shows us how our visitors are using our site and helps us to spot any issues that may be occurring. It also enables us to implement our online advertising, which enables our ads to be shown on other websites like Google. Although we use cookies, such as the Google Analytics cookie and a DoubleClick cookie for our AdWords campaigns to serve you advertising, we do not use cookies to gather information which could be used to target advertisements to you on other websites, or to remember your preferences after you leave our website. We also do not track your medical searches or history. To view Google Analytics’ available opt-outs for the web click here.
This table tells you more about what cookies we use, and why we have them.
Cookie: Practice Plus Group session cookies
Name: uid, uit, uvc
Session cookies are used by our website to perform certain functions such as sending us a message via contact forms on our site, or listing your recently viewed pages. If you choose to disable cookies, you will not be able to use these functions and our site will be unable to alert you to the cause of any errors you may encounter on the website.
Cookie: Google Analytics
Name: _utma, _utmb, _utmc, _utmz, _ga, _gid, collect, _dc_gtm_UA-XXXXXXXX-X, _gat_cqcTracker, test_cookie, gwcc, NID
These are set and used by Google Analytics to track user activity. They collect information about how visitors use our site. We use the information to help us improve the site and identify which information is most important to our visitors. The information provided by these cookies includes the number of visitors to the website, where visitors have come to the site from, the pages they visited and more. We use the information afterwards to compile reports to improve a website visitors experience. Additional information about these cookies is available on Google’s privacy page.
Third party cookies
These are cookies that may be controlled and set by external services or tools and used to enhance our site and provide usage information.
Cookie: Google Translate
Name: googtrans
This cookie is set when using the Google translate feature to save the setting you used. We do not track information through this.
Cookie: YouTube
Name: APISID, CONSENT, HSID, LOGIN_INFO, PREF, SAPISID, SID, SSID, VISITOR_INFO1_LIVE, YSC:
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Cookie: Facebook Pixel
Name: fr
Conversion tracking helps us measure the return on investment of Facebook Ads by reporting on the actions people take after viewing one of those ads. The pixel tracks if we have been contacted after a user views a Facebook ad and where the contact first happened.No personal information is collected as a result of this cookie or pixel.
Cookie: Crazy Egg Heatmaps
Name: ceac, cean, cean_asoc, gdpr_consent, km_ai, km_lv, optimizelyBuckets, optimizelyEndUserId, optimizelySegments
We use Crazy Egg Heatmaps to find out where most users click on our page and how far they scroll. This helps us to assure the best user journey and see if there are areas that need improvement. No personal or identifiable data is collected. You can read Crazy Eggs privacy policy on: https://www.crazyegg.com/privacy
What we do with your information
Any personal information we collect from this website is used only in accordance with the General data Protection Regulations and other applicable laws. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting job applications, monitoring how customers use the website and issuing emails for us. These third parties will not be allowed to use your personal information for their own purposes.
Your rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information, please send your contact details including address to the following address:
Privacy
Practice Plus Group Quality and Governance Team
Hawker House
5-6 Napier Court
Napier Road
Reading
Berkshire
RG1 8BW
Other websites
This privacy policy only covers Practice Plus Group websites. Any other websites, which may be linked to from our website are subject to their own privacy policy, which may differ from ours.